Benjamin Betts
	benbetts.com/resume
	
	Profile:
I am an IT specialist with extensive experience in systems and network administration. My emphasis is procedural efficiency and security. I have experience and personal interest in team leadership, communications solutions, project management, root cause analysis, troubleshooting, open source solutions and all uses of technology that advance the process of business. 
	
	Skills:
Team Management
Procedure Development
Project Management
Linux, UNIX
Win Server 2k-2k8, XP
Networking, Hardware
HTML, XHTML, XML, CSS
PHP, JavaScript, VBScript
Java, C++, Shell, VB
	
	Employment:
These duties have provided extensive experience in Unix, Linux and Windows administration. I also have extensive personal experience with administration of Debian and Redhat Linux servers and desktop environments. I have experience with various scripting languages and a strong understanding of their use in heterogeneous environments for automation, deployment, administrative tasks, etc. Additionally, I have experience with project management and systems analysis.

		07/2010 – 12/2010			Thomson Reuters		 	Eagan, MN	
Systems Engineer, Analyst 
Contracted by Talent Software Services
·	Solution analysis and forecasting. Internal customer reporting and analysis of trends and opportunities. 
·	Strategic technology research. Software platform and hardware research to forecast use cases and suitability within environments. 
·	Management of hardware solution implementation, storage growth and migration projects. 

Primary focus was strategic team operations related to capital expenditures for infrastructure and application technology. I was tasked with developing and publishing reports and presentations to analyze trends and opportunities for the team. At the same time, I worked with my teammates administering solutions to distribute workload and gain an understanding of the environment

		02/2006 – 07/2010			IBM Global Services		 	Minneapolis, MN	
L4 Systems Management Specialist/SME 
Contracted by Pomeroy IT Solutions & CDI Corporation
·	Administration of Unix and Windows systems in an enterprise datacenter of over 2000 servers
·	Linux and Windows implementation and support for web, application and infrastructure.
·	VMWare deployment and template creation. 
·	Architecture planning
·	Management of multi-team, interdependent procedures
·	Managed the configuration and security requirements for all server installations
·	Coordinating infrastructure, software and procedural changes throughout the environment
·	Tech: RedHat, Windows Server 2k-2k8, Veritas, IIS, Scripting, Ghost, HTML tools, Dell PowerEdge, HP/Compaq Prolient, IBM xSeries, Data remanence, NAS and SAN storage
I have provided support for several IBM customers ranging from OS and application support to L4 management of procedures and training. I manage the implementation of project solutions ensuring that business needs are met from a technical standpoint. I provide tools and training to deployment and support teams. I troubleshoot HW, application and OS issues 

		08/2004 - 10/2005			Midwest Coca-Cola Bottling		 	Eagan, MN	
Sales Analyst 
Originally contracted by Addeco Technical 
·	Designed and implemented office automation applications
·	Reduced weekly reporting allocation by more than 90% through automation
·	Restructured the biannual CDAM routing project, reducing duration by more than 95%
·	Managed national reporting projects and developed divisional projects
·	Developed divisional reporting practices
·	Recognized for excellence in divisional design projects
·	Designed, developed and formatted the 2005 business plan
·	Tech: Virtual Basic (VBScript, VBA), Excel, Access, PowerPoint, Frontpage

		04/2004 - 05/2004			Thomson Legal		 	Eagan, MN	  
WLD Web Updating - Spidering 
Contracted by Addeco Technical 
·	Analyzed spidered web data for inconsistencies and errors.
·	Developed automation processes that reduced process times by 40% to 80%
·	Streamlined processes within UNIX and Windows XP

		08/2002 - 01/2004			McKesson Medical		 	Eagan, MN	  
Order Supervisor 
Originally contracted by Addeco 
·	Developed order processing procedures and documentation through ERP system deployment
·	Recognized for evaluation of software and the subsequent nationally implemented revisions
·	Lowered district service costs through on-site network, terminal, PC, and RF maintenance
·	Developed Order and inventory error tracking and correction throughout the ERP implementation
Shipping/Receiving and Inventory Maintenance Supervisor 
·	Assumed leadership positions throughout the warehouse in order to develop, test and implement procedures for each position
·	Initiated efficiency strategies for locations throughout the region

	Education:	
		2003 - 2006			University of Phoenix		 	BS IT	  
		1993 - 1997			Harding University		 	Undergrad